Children's birthday party

Cancellation Policy

1.0 Cancellation and transfer policy This policy applies to workshops purchased via our website or in person. This also applies to bookings made by e-vouchers. Nothing in this policy affects your statutory rights. 1.1 Our cookery classes are held on specific dates. Consequently, the consumer right of cancellation does not apply to orders for these types of products. A booking can be cancelled or rescheduled for a dated event if a request is made by email within 24 hours of purchase, unless the event has already taken place. After this you are therefore not entitled to cancel any of our workshops or courses or to obtain a refund in respect of them. 1.2 You may choose to send a friend or family member to attend the workshop or course in place of the original attendee, provided that their dietary requirements suit the workshop or course that was originally booked. Substitute attendees will be subject to any age restrictions that apply so please check these on the applicable product description page on the website. 1.3 A booking can be transferred within 5 days of the booking being made through through the website. If the workshop price exceeds that paid at time of booking the difference will be payable before the transfer has been confirmed. After 5 days bookings are non transferrable under any circumstances. This includes but is not limited to any unforeseen reasons; for example adverse weather, transport delays or cancellations, childcare issues, work related reasons, illness or injury (personal or family), self isolation reasons or bereavement. 1.4 A transfer request can only be made once in the 5 day cooling off period. 1.5 It is strongly advised appropriate travel insurance is obtained prior to placing an order for any cookery class or course to cover in the event of being unable attend for any unforeseen reasons above but not limited to those reasons. 1.6 We reserve the right to cancel any workshop in the unlikely event that there are insufficient bookings, providing at least 5 days notice. In these circumstances we would offer to either transfer the booking to another workshop of the same face value or offer a full refund. 1.7 We reserve the right to cancel a workshop if due to circumstances outside of our control we are unable to run it. A transfer to a workshop of the same face value or a refund would be offered. The Cookery Studio cannot be held liable for any costs associated with this type of cancellation.

Contact Details

• Bath, UK

  hello@thecookery-studio.co.uk